Privacy Policy

Summary of our Privacy Policy

This is a summary of our new privacy policy which takes effect on April 5th, 2020. It covers FabsErp website that links here, and all of the products and services contained in websites
Our privacy commitment: Frontaddress Tecnologies P LTD  has never sold your information to someone else for advertising, or made money by showing you other people's ads, and we never will. This has been our approach for almost 15 years, and we remain committed to it. This policy tells you what information we do collect from you, what we do with it, who can access it, and what you can do about it.

Information Frontaddress Technologies collects and controls

We only collect the information that we actually need. Some of that is information that you actively give us when you sign up for an account, register for an event, ask for customer support, or buy something from us. We store your name and contact information, but we don't store credit card numbers (except with your permission and in one of our secured payment gateways).
When you visit one of our websites or use our software, we automatically log some basic information like how you got to the site, where you navigated within it, and what features and settings you use. We use this information to improve our websites and services and to drive new product development.

What we do with your information

We use your information to provide the services you've requested, create and maintain your accounts, and keep an eye out for unauthorized activity on your accounts. We also use it to communicate with you about the products you're currently using, your customer support requests, new products you may like, chances for you to give us feedback, and policy updates. We analyze the information we collect to understand user needs and to improve our websites and services.
We're required to have a legal basis for collecting and processing your information. In most cases, we either have your consent or need the information to provide the service you've requested from us. When that's not the case, we must demonstrate that we have another legal basis, such as our legitimate business interests.
You can decline certain kinds of information use either by not providing the information in the first place or by opting out later. You can also disable cookies to prevent your browser from giving us information, but if you do so, certain website features may not work properly. We completely disable third-party cookies from all FabsErp websites and products.
We keep your personal information for as long as it is required for the purposes stated in this Privacy Policy. When we no longer have a legitimate need to process your information, we will delete, anonymize, or isolate your information, whichever is appropriate.

This notice applies across all websites that we own and operate and all services we provide, including our online and mobile accounting and financial services products, and any other apps or services we may offer (our “services”)
When we say “personal data”, we mean information that would identify you, like your name, email, address, telephone number, bank account details, payment information and so on. The same would apply to information that could identify other users in your teams that are shared with FabsERP.
If you can’t be identified (for example, when personal data has been aggregated and anonymised), the information wouldn’t be personal data anymore, and this notice doesn’t apply.
We may need to update this notice from time to time. When a significant change is made, we’ll make sure we let you know – usually by sending you an email.

Clause 1: Who are “we”?

When we refer to “we” (or “our” or “us’), that means FabsERP. and all its wholly owned subsidiaries, including the primary operating entity, Frontaddress Technologies Pvt Ltd .

Clause 2: Our Principles of Data Protection

Our approach to data protection is built around three key principles:
2.1 Transparency: We are open, honest and transparent, and you could always contact us if you have any queries.
2.2 Enablement: We have efficient use of personal data to enhance productivity and growth and to have you make connections between the information you have and the insights you want.
2.3 Security: We adopt industry leading approaches to secure the personal data entrusted to us.

Clause 3: How we collect your data

When you visit our websites or use our services, we collect personal data. The ways we collect it can be broadly categorised into the following:
3.1 Information you submit in order to use our product: When you use our product, we might ask you to provide personal data to us. For example, we may ask for your information and/or your colleagues’ information to create an employee database for various purposes like accounting and payroll. If you don’t want to provide us with personal data, you don’t have to, but it might mean you can’t use some parts of our product.
3.2 Information you provide to us directly: When you visit or use some parts of our websites and/or services, we might ask you to provide personal data to us. For example, we ask for your contact information when you sign up for a free trial, join us on social media, take part in training and events, contact us with questions or request support. If you don’t want to provide us with personal data, you don’t have to, but it might mean you can’t use some parts of our websites or services.
3.3 Information we collect automatically: We collect some information about you automatically when you visit our websites or use our product/services, like your IP address and device type. We also collect information when you navigate through our websites and services, including what pages you looked at and what links you clicked on. This information is useful for us as it helps us get a better understanding of how you’re using our websites and services so that we can continue to provide the best experience possible (e.g., by personalising the content you see). Some of this information is collected using cookies and similar tracking technologies.
3.4 Information we get from third parties: The majority of information we collect, we collect directly from you. Sometimes we might collect personal data about you from other sources, such as publicly available materials or trusted third parties like our marketing and research partners. We use this information to supplement the personal data we already have about you, in order to better inform, personalise and improve our services, and to validate the personal data you provide.
Where we collect personal data, we’ll only process it:

• to perform a contract with you; or
• where we have legitimate interests to process the personal data and they’re not overridden by your rights; or
• in accordance with a legal obligation; or
• where we have your consent.

If we don’t collect your personal data, we may be unable to provide you with all our services, and some functions and features on our websites may not be available to you.
If you’re someone who doesn’t have a relationship with us, but believe that a FabsERP subscriber has entered your personal data into our websites or services, you’ll need to contact that FabsERP subscriber for any questions you have about your personal data (including where you want to access, correct, amend, or request that the user delete, your personal data). Alternatively, you

Clause 4 How we use your data

First and foremost, we use your personal data to operate our websites and provide you with any services you’ve requested, and to manage our relationship with you. We also use your personal data for other purposes, which may include the following:
4.1 To communicate with you. This may include:

• providing you with information you’ve requested from us (like training or education materials) or information we are required to send to you;
• operational communications, like changes to our websites and services, security updates, or assistance with using our websites and services;
• marketing communications (about FabsERP or another product or service we think you might be interested in) in accordance with your marketing preferences;
• asking you for feedback or to take part in any research we are conducting (which we may engage a third party to assist with).

4.2 To help you share information with those whom you want to share information with and to assist you in making statutory submissions.
4.3 To support you: This may include assisting with the resolution of technical support issues or other issues relating to the websites or services, whether by email, in-app support or otherwise.
4.4 To enhance our websites and services and develop new ones: For example, by tracking and monitoring your use of websites and services so we can keep improving, or by carrying out technical analysis of our websites and services so that we can optimise your user experience and provide you with more efficient tools.
4.5 To protect: So that we can detect and prevent any fraudulent or malicious activity, and make sure that everyone is using our websites and services fairly and in accordance with our terms of use.
4.6 To market to you: In addition to sending you marketing communications, we may also use your personal data to display targeted advertising to you online – through our own websites and services or through third party websites and their platforms.
4.7 To analyse, aggregate and report: We may use the personal data we collect about you and other users of our websites and services (whether obtained directly or from third parties) to produce aggregated and anonymised analytics and reports, which we may share publicly or with third parties.

Clause 5: How we can share your data

There will be times when we need to share your personal data with third parties. We will only disclose your personal data to:

• other companies in the Frontaddress Technologies  group of companies;
• third party service providers and partners who assist and enable us to use the personal data to, for example, support delivery of or provide functionality on the website or services, or to market or promote our goods and services to you;
• regulators, law enforcement bodies, government agencies, courts or other third parties where we think it’s necessary to comply with applicable laws or regulations, or to exercise, establish or defend our legal rights. Where possible and appropriate, we will notify you of this type of disclosure;
• an actual or potential buyer (and its agents and advisers) in connection with an actual or proposed purchase, merger or acquisition of any part of our business; and
• other people where we have your consent.

• months and from our backups within 3 months after that.

Clause 6: General Limitation

• There are some limitations to the privacy we can promise you. We will disclose personal information if it's necessary to comply with a legal obligation, prevent fraud, enforce an agreement, or protect our users' safety. We do not currently honor Do Not Track signals from internet browsers; when a universal standard for processing them emerges, we will follow it.
• Third-party websites and social media widgets have their own separate privacy policies. Always check the relevant privacy policy before sharing personal information with third parties.
• You can always contact us to: ask questions about our privacy practices, request a GDPR-compliant Data Processing Addendum, alert us if you believe we have collected personal data from a minor, or ask to have your personal information removed from our blogs or forums
• We will contact you to let you know if we make any major changes to our privacy policy, or in the highly unlikely event that we ever decide to sell our business.

Clause 7: Security

Security is a priority for us when it comes to your personal data. We’re committed to protecting your personal data and have appropriate technical and organisational measures in place to make sure that happens.

Clause 8: Retention

8.1 The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal, tax or accounting requirements).
8.2 We’ll retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it, in accordance with our data retention policies and practices. Following that period, we’ll make sure it’s deleted or anonymised.

Clause 9: Your Rights

9.1 It’s your personal data and you have certain rights relating to it. When it comes to marketing communications, you can ask us not to send you these at any time – just follow the unsubscribe instructions contained in the marketing communication, or send your request to support@frontaddress.com
9.2 You also have rights to, subject to the applicable limitations on reasonableness and practicability:

• know what personal data we hold about you, and to make sure it’s correct and up to date;
• request a copy of your personal data, or ask us to restrict processing your personal data or delete it; and
• object to our continued processing of your personal data

9.3 You can exercise these rights at any time by sending an email to support@frontaddress.com
9.4 If you’re not happy with how we are processing your personal data, please let us know by sending an email to support@frontaddress.com. We will review and investigate your complaint, and try to get back to you within a reasonable time frame.

Clause 11: How to contact us

11.1 You could get in touch with us at support@frontaddress.com